Burn support

Contact support

Email [email protected] from an address where we can reply. Include your Burn handle, app version, device and operating-system version, and the approximate time of the problem.

Do not send prompts, code, repository contents, access tokens, pairing codes, passwords, or Apple credentials. Burn support should never ask for them.

Collector and sync

Open Settings in Burn and check Collectors before reinstalling anything. Include the collector version, machine name shown in Burn, last-sync time, and the exact safe error message. Revoking a collector stops that installation from sending more aggregate activity.

Account and privacy

Guest Burns begin private. Profile visibility, data export, collector revocation, and permanent account deletion are available in Settings. If those controls fail, say whether the account is still a guest or has been secured with Apple so we can route the request correctly.

Safety and reports

Use the in-app report and block controls for a profile or social interaction so the moderation record includes the correct account. For a privacy request or a safety issue you cannot report in the app, email support with the relevant Burn handle and a concise description.

Service status

Burn automatically checks its API, collector download, authentication configuration, web app, and legal surfaces. If the app cannot connect, retry once on a stable network and include the time and region in your message; repeated failures are treated as a production incident.